All TruoCloud policies
The nine documents governing purchase, platform use and data processing. They are approved and published in full: this page navigates them, it does not summarise them.
The nine documents are approved in Spanish and that is the binding version. There is no approved English translation, and we would rather show you the text that governs the contract than a rendering of it that does not.
What you agree to when you buy
The contract, what is promised about availability, and what happens to your money if something is cancelled.
Terms of Service
Version 1.1.0The agreement governing the purchase and use of TruoCloud services, provided by Truobox SpA.
Last revised: 18 de agosto de 2026
Service Level Agreement
Version 1.0.0A 100% availability commitment, the credit table, the exclusions and how to claim.
Last revised: 3 de agosto de 2026
Refund Policy
Version 1.0.0How account credit works, what is excluded, and what happens when you cancel early.
Last revised: 3 de agosto de 2026
How the platform is used
What you can and cannot run, and how to report content hosted here. You do not need to be a customer to read these or to write to us.
Personal data
What we process, under which role, who it is shared with, and how long each thing survives after a service ends.
Privacy Policy
Version 1.0.0What data we process, why, who we share it with, where it lives and what rights you have over it.
Last revised: 3 de agosto de 2026
Data Processing Agreement
Version 1.0.0Roles, instructions, sub-processors, breach notification window and international transfers.
Last revised: 3 de agosto de 2026
Data retention and deletion
Version 1.1.0How long we keep each kind of data, what happens when a service ends, and why backups do not vanish the same day.
Last revised: 25 de agosto de 2026
This website
Which cookies load and which ones you can reject without breaking anything.
Who you contract with
Every document is issued by the same entity, which is also the one that invoices TruoCloud services.
Truobox SpA · RUT 77.545.997-2 · Agustinas 1022, oficina 1001, Comuna de Santiago, Región Metropolitana, CP 8320000, Chile
Mailboxes published in the documents
- Legal and contractual matterslegal@truocloud.com
- Personal data rightsprivacidad@truocloud.com
- Abuse reports and takedownabuse@truocloud.com